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  •   CONTENTS
  • Knowledge base
    • I want to start accepting payments
      • Guide to registration
        • How does the registration process work?
        • How do I set up an account for accepting payments?
        • Guide to registration: 1. Sending us your quote
        • Guide to registration: 2. Indicative price offer
        • Guide to registration: 3. Accepting the offer
        • Guide to registration: 4. Website check
        • Guide to registration: 5. Signing the contract
        • Guide to registration: 6. Identity verification
        • Guide to registration: 7. Integration check and switching to the production environment
      • Signing the contract
        • How do I sign the contract?
      • What information do I need to put on my website?
        • Essential information my website must contain
        • What information do I need to put on my website in terms with recurring payments?
      • Which online businesses are not supported?
        • List of forbidden goods and services
        • List of restricted goods and services
      • I need to verify my identity
        • How can I verify my identity?
        • How does the process of identity verification work?
    • GoPay account
      • GoPay business account
        • Signing in, password reset, activating and deactivating the payment gateway
          • How to activate the payment gateway
          • How to deactivate the payment gateway
          • How to sign in to GoPay business account and reset password
          • How to sign in to business account?
        • Settings of business account
          • About GoPay business account
          • GoPay business account - detail
          • GoPay business account settings
        • Settings of payment methods
          • How do I manage my payment methods settings?
          • How do I activate the PayPal payment method?
        • Payments and movements overview
          • E-payments, fees and account movements - overview
          • Account movements statements settings
        • Generating payment links
          • How do I generate a payment link in the GoPay business account?
        • Cancelling payments
          • How can I issue a refund in my business account?
        • Accepting multiple currencies
          • How to accept international payments
        • Billing and settlement
          • How do I manage my clearing settings?
        • Fees and charges
          • Fees Charged for Using Cards Presented Separately in the Clearing Document
          • IF + + Format to Present New Interchange Fees Separately
      • GoPay user account
        • Basic features of the GoPay account
      • Identity verification
        • How does the client identification process work?
        • Online identity verification
      • About GoPay
    • I'm paying with GoPay
      • I'm paying by card
        • How do I make a card payment at GoPay?
        • How do I set up automatic subscription?
      • I'm having trouble with...
        • How do I find out my payment status?
        • My payment failed. What can I do?
    • Security
      • HTTPS protocol at the merchant’s side
      • Our security priorities
      • How can I avoid phishing?
      • Essential information that your E-commerce site must include
      • What is CVV/CVC code and where can I find it on my card?
      • How safe is GoPay payment gateway
      • Safety features we apply to payment cards data
      • What information to provide when I offer recurring payments?
      • Payment fraud and chargeback
      • Was ist CVV/CVC und wo befindet es sich?
      • Что такое CVV/CVC код и где он находится?
      • Qu'est-ce que CVV / CVC et où est-ce qu’il se trouve?
      • Mi az a CVV/CVC, és hol található?
      • Co to jest CVV/CVC i gdzie się znajduje?
      • Ce este CVV / CVC și unde se află?
      • Какво е CVV/CVC и къде се намираí?
      • Što je to CVV/CVC i gdje se nalazi?
      • Qué es el CVV/CVC y dónde encontrarlo?
      • Cosa è CVV/CVC e dove si trova?
    • Payment gateway
      • Payment gateway features
        • One-click payments with GoPay
        • Basic features of the Inline payment gateway
        • Basic features of the Redirect payment gateway
        • Basic features of the Mobile payment gateway
        • How to use 1-click payments - 1st step: Remember my card
        • How to use 1-click payments - 2nd step: Keep me logged in
        • Video: How to Pay by Card with the GoPay Payment Gateway?
        • Wie soll man mit Klicken bezahlen - 1. Schritt: Karte merken
        • Как платить одним кликом - 1. шаг: Запомнить карту
        • Comment payer par clic - Étape 1: Rappelez-vous de la carte
        • Hogyan fizessünk - 1. lépés: Megjegyezni a kártyát
        • Jak zapłacić przy pomocy jednego kliknięcia - Krok 1: Zapamiętaj kartę
        • Cum să plătiți pentru clicuri - pasul 1: Amintiți-vă cardul
        • Как да платите с кликвания - първа стъпка: Да се съхрани картата
        • Kako plaćati klikom - Korak 1: Upamti karticu
      • Payment methods
        • List of payment methods for CZ market
        • List of payment methods for SK market
        • Supported types of cards
        • List of payment methods for HU market
        • List of payment methods for PL market
        • Basic information about the PayPal payment method
        • List of payment methods for RO market
        • Welche Typen der Karten werden von GoPay akzeptiert
        • Какой тип карт принимаете
        • Quels types de cartes sont acceptés par GoPay
        • Milyen típusú kártyákat fogad el a GoPay
        • Jakie rodzaje kart są akceptowane przez GoPay?
        • Ce tipuri de carduri GoPay sunt acceptate
        • Какви типове карти от GoPay се приемат
        • Koje vrste GoPay kartica prihvaćate
        • Quali tipi di carte accetta GoPay
        • Qué tipo de tarjetas acepta GoPay?
        • List of banks who support quicken bank transfers (PSD2 payments)
    • Prices, terms & conditions
      • Current Terms & Conditions
        • Terms of the GoPay payment gateway and GoPay account
          • Payment gateway terms in effective from 1 April, 2025
          • Account terms of use in effective from April 1, 2025
          • List of High-risk Categories
          • List of Prohibited Categories
          • Claims/Complaints effective from 1 April, 2025
        • Prices and fees
          • List of fees for payment gateway in effect as of 25/8/2024
          • List of fees for GoPay account in effect as of 1/5/2018
          • What is the fee for card payments comprised of?
        • Privacy policy
          • Processing of personal data before establishing a business relationship
          • Privacy policy with effective from April 1, 2025
          • Cookies policy
        • Anti-money laundering rules
          • AML policy effective from April 1, 2025
        • Terms of the GoPay Payment Initiation and Account Information Services
          • Terms of the GoPay Payment Initiation Service
          • Terms of the GoPay Account Information Service
        • Internal reporting system
          • Internal reporting system
      • Legal archive
        • Terms of the GoPay Payment gateway archive
          • Payment gateway terms in effect as of 1/3/2017
          • Payment gateway terms in effect as of 1/1/2016
          • Payment gateway Terms in effect as of 8/3/2015
          • Terms & Conditions - effective from 10/3/2014
          • Payment gateway terms in effect as of 1/5/2018
          • Payment gateway terms in effect from 25/8/2024 to 31/3/2025
        • Terms of the GoPay account archive
          • Account terms of use in effect as of 1/3/2017
          • Account Terms of Use in effect as of 1/1/2016
          • Account Terms of Use - in effect as of 8/3/2015
          • Account terms of use in effect as from 1/5/2018 to 31/3/2025
        • Prices and fees archive
          • List of fees for payment gateway in effect as of 9/6/2016
          • List of fees for GoPay account in effect as of 9/6/2016
          • List of fees in effect as of 8/3/2015
          • List of fees for GoPay account in effect as of 1/1/2016 till 8/6/2016
          • List of fees for payment gateway in effect as of 1/1/2016 till 8/6/2016
          • Table of Charges – effective from 10/3/2014
          • List of fees for payment gateway in effect as of 1/5/2018
          • List of fees for payment gateway in effect as of 1/7/2023 till 24/8/2024
        • Privacy policy archive
          • Privacy policy effective from March 1st 2018 to April 1st 2021
          • Privacy policy in effect as of 1/1/2017
          • Privacy policy in efect as of 2/11/2015
          • Privacy policy in effect as of 8/1/2015
          • Privacy policy
          • Processing of personal data before establishing a business relationship
          • Privacy policy with effect from 25/5/2022 to 31/3/2025
        • AML rules archive
          • AML policy effective from March 1st 2018 to April 1st 2021
          • AML policy in effect as of 1/1/2017
          • AML policy in efect as of 2/11/2015
          • AML policy in efect as of 8/1/2015
          • AML policy
          • AML policy with effect from 1/4/2021 to 31/3/2025
      • Általános Szerződési Feltételek
        • Fizetési kapu + számla
          • Gopay számla használatának feltételei
          • A Gopay fizetési kapu használatának feltételei
          • Tiltott kategóriák listája
          • Kockázatos kategóriák listája
          • A Gopay fizetési kapu használatának feltételei archívum
            • A Gopay fizetési kapu használatának feltételei Hatályosság: 2018.05.01. - 2024.24.08.
        • Pénzmosási Szabályok
          • Pénzmosási szabályok
        • Adatvédelem és személyes adatok szabályozása
          • Személyes adatok szabályai
          • Személyi adatok feldolgozása üzleti kapcsolat létrejötte előtt
          • Süti szabályok
        • Díjak
          • A GoPay számla illetékek - 2018.5.1.-től érvényes
          • A GoPay payment gateway díjak - 2024.8.25. - től érvényes
          • Díjak archívum
            • A GoPay fizetési kapu illetékek - 2018.5.1.-től érvényes
            • A GoPay payment gateway díjak - 2023.7.1. - től érvényes
        • PIS + AIS szolgáltatások
          • Az NDPP-Gopay szolgáltatás használatának szabályai
          • A SIÚ-Gopay szolgáltatás használatának szabályai
    • Integration of payment gateway
      • Essential Guide to Integration
      • How to Design Your Payment Method Selection?
      • Integration requirements for e-shop platforms
      • GoPay banners
      • Integration of payment gateway
        • How Do I Integrate the Payment Gateway?
        • Testing payments in the sandbox
        • Scheme of payment process
        • State of the payment
        • Implementing a New Design of the Payment Gateway
        • Recurring Payments
        • Pre-authorized Payments
        • Refunds
        • Technical Parameters for Payment Methods
      • Functionalities of payment gateway
        • Setting the Payment Expiration Window
        • Asking for the Additional Personal Payment Data
        • Technical description of clearing
        • How to Use Pre-authorized Payments
        • How Does the Payment Process Work and What is the Payment Expiration Window?
        • How to Use Recurring Payments
        • How to get Google Pay for the GoPay payment gateway?
      • Which Logos and Names of the Payment Methods Should I Prefer?
      • Premium SMS - price levels
      • How to install and set up the Shopify add-on
    • FAQs
      • Merchants and Users FAQ
      • Integration FAQ
      • From which regions can we not process card payments?
      • How do I increase the balance on my GoPay business account?
    • GoPay modules and plugins
      • How to install and setup the WooCommerce plugin
      • How to install and setup the Prestashop plugin
      • How to install and setup the OpenCart plugin
      • Shopify add-on
        • How to install and setup the Shopify plugin
        • How to offer multiple payment methods in the checkout?

I need to verify my identity

  • How can I verify my identity?
  • How does the process of identity verification work?

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