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Create your workspace and invite the people you work with.

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How does payment gateway registration work?

Guide to the registration process: 2. Indicative offer

Guide to the registration process: 3. Acceptance of the offer

Guide to the registration process: 4. Portal check

Guide to the registration process: 5. Signing the contract

Guide to the registration process: 6. Identity verification

Guide to the registration process: 7. Integration check and switch to the production environment

How do I open an account for the payment gateway?

Guide to the registration process: 1. Enquiry

Guide to registration

How do I sign the contract?

How to sign the contract online

Signing the contract

Requirements for a merchant outlet (What information must my website contain?)

What information must I present for recurring payments?

What information do I need to put on my website?

The impact of COVID-19 on the acceptance policy (updated 29 April 2020)

Why can GoPay not work with every merchant?

List of prohibited categories

List of risky categories

Which online businesses are not supported?

The client identification process

What is identity verification and why do I have to be verified?

Remote identity verification online over the internet

Remote identity verification via a Public deed

In-person identity verification

Requirements for identity documents

I need to verify my identity

Archiving payment data

GoPay business account

Accepting multiple currencies

Cancelling payments

Generating payment links

I want to cancel the payment gateway

Settings of business account

Settings of payment methods

Payments and movements overview

Signing in, password reset

How can I collect payments automatically (e.g. for subscriptions)?

Can I block a customer's payment temporarily?

What is the inline payment gateway?

What is the mobile payment gateway?

What is card storage and how does it work?

Can I use Premium SMS without the payment gateway?

How does the payment gateway work?

Which card types does GoPay accept?

What is the redirect payment gateway?

What is Account updater and how does it work?

Payment gateway features

Payment methods

Deferred payments

Billing and settlement

What is settlement and how does it work?

How do I set up settlement?

How to account for GoPay

Frequently asked questions about settlement

The original GoPay business account interface

New business account

Frequently asked questions about the new GoPay administration interface

Home page

Company profile and user management

How do I pay by online bank transfer?

How do I pay by bank transfer?

How do I pay with Google Pay?

How do I pay with PayPal?

How do I pay with Paysafecard?

How do I pay via a mobile operator?

How do I pay with Apple Pay?

How do I make a PSD2 payment?

How do I pay...?

Can an e-shop block my money?

Can an e-shop charge me an extra fee for paying online?

Why can I not pay through the payment gateway and what should I do?

What do the individual payment statuses mean?

What should I do if I do not receive goods I paid for in advance?

I suspect my card has been misused. What should I do?

I do not recognise a transaction on my bank statement. What should I do?

The most common problems when paying

How do I pay by card?

Saving a payment card and one-click payment

How do I remove a saved card from the payment gateway?

How to pay safely by card online

What is the CVC/CVV code and where do I find it?

What is the 3D Secure code?

How do I set up a recurring payment for automatic charging (e.g. for a subscription)?

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