All CollectionsI'm paying with GoPayThe most common problems when payingThe most common problems when payingNeed help? You'll find the answers in our help centre7 articlesCan an e-shop block my money?Can an e-shop charge me an extra fee for paying online?Why can I not pay through the payment gateway and what should I do?What do the individual payment statuses mean?What should I do if I do not receive goods I paid for in advance?I suspect my card has been misused. What should I do?I do not recognise a transaction on my bank statement. What should I do?