Has money been debited from your account and you do not know what for?
Keep a cool head and follow these steps:
1. Go through your bank statement and emails and check whether you have placed an order online recently
2. Make sure the order was not placed by someone in your family – your partner, children or other members of the household.
2. Make sure you do not have a recurring payment set up on the payment card. For example, you may have ordered a free newspaper or TV subscription, entered your card details during the order and thereby agreed to continue using the service after the trial ended.
If you have worked out where your payment came from, everything is fine and there is nothing to worry about.
If you still are not sure where the payment came from, write to us at [email protected] and we will try to trace the payment in the system together.