Do you want to know what the individual payment statuses mean? Take a look at the table below.
Payment statuses
Status | Description |
Paid / processed | The payment was completed and paid successfully. |
Created | You have created the payment. The payment is waiting to be completed. |
Cancelled | The payment was not made. Either you clicked the Cancel button, or the payment was cancelled by the bank. |
Payment expired | The payment was not made. You did not complete it (the internet connection dropped, the browser was closed). |
Payment method selected | The payment has not been made yet. The payment is waiting to be settled. |
Payment method not selected | You have not selected any payment method. To complete the payment, choose your preferred payment method. |
Not sure whether it has been paid? Check the current status of your payment.
Once a payment is created, an email in the following format is sent to you automatically.
After clicking the "Check whether your payment went through" button, the current payment status is shown.
You may see the following statuses:
1) Paid
In addition to the payment status, you will see details of the merchant outlet where the payment was made, the order number, the payment date, the order description and the amount.
2) Awaiting payment
If the payment has the status "Created" or "Payment method selected", you can complete it by clicking the "Pay" button.
For a bank transfer, a payment order is shown that you can use to enter the payment in your internet banking.
3) Cancelled
A payment can be cancelled:
by you
by the bank
If the payment is cancelled by the bank, information is given about the reason for the cancellation, or about how to find out more about why the payment was cancelled.