Have you paid for goods, can see the payment debited from your bank account, but still have no goods?
Do not worry.
It can happen that the e-shop is late dispatching the goods, or that the goods are with the carrier. In that case, wait for the delivery or contact the seller.
What to do if the e-shop does not reply to emails
If the e-shop does not reply to any emails and has not delivered the goods either, you can file a payment dispute with your bank (only if you paid by card), or you can turn to the police with a suspicion of a fraudulent e-shop.
How do I raise a chargeback?
If you paid by card, you can dispute the transaction in your banking and raise a chargeback. Your bank will then contact us and the merchant and will try to resolve the problem. Alternatively, agree the exact procedure with your bank.