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How can I cancel payments from my business account?

What do cancellation, refund and chargeback mean?

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Cancelling payments

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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I want to start accepting payments

How does payment gateway registration work?

Guide to the registration process: 2. Indicative offer

Guide to registration: 3. Accepting the offer

Guide to registration: 4. Website check

Guide to the registration process: 5. Signing the contract

Guide to registration: 6. Identity verification

Guide to registration: 7. Integration check and switching to the production environment

How do I open an account for the payment gateway?

Guide to registration: 1. Sending us your quote

Guide to registration

How do I sign the contract?

Signing the contract

Requirements for a merchant outlet (What information must my website contain?)

What information must I present for recurring payments?

What information do I need to put on my website?

The impact of COVID-19 on the acceptance policy (updated 29 April 2020)

Why can GoPay not work with every merchant?

List of prohibited categories

List of risky categories

Which online businesses are not supported?

The client identification process

What is identity verification and why do I have to be verified?

Remote identity verification online over the internet

Remote identity verification via a Public deed

In-person identity verification

Requirements for identity documents

I need to verify my identity

Archiving payment data

GoPay account

GoPay business account

Accepting multiple currencies

Generating payment links

Settings of business account

Settings of payment methods

Payments and movements overview

Signing in, password reset

How can I collect payments automatically (e.g. for subscriptions)?

Can I block a customer's payment temporarily?

What is the inline payment gateway?

What is the mobile payment gateway?

What is card storage and how does it work?

Can I use Premium SMS without the payment gateway?

How does the payment gateway work?

Which card types does GoPay accept?

What is the redirect payment gateway?

What is Account updater and how does it work?

Payment gateway features

Payment methods

Billing and settlement

I'm paying with GoPay

Premium SMS – price levels

What information about GoPay can you present to customers?

Integration of payment gateway

Prices, terms & conditions

Current Terms & Conditions

Privacy policy

Anti-money laundering rules

Prices and fees

Internal reporting system

Privacy policy – effective from 8 January 2015 to 2 November 2015

Privacy policy – effective from 1 January 2017

Legal archive

Information about the payment gateway maintenance fee

What makes up the fee for a card payment?

Fees and charges

GoPay user account

Payment gateway security

Recommendations for smooth refund processing

How to protect yourself against phishing

Licensing criteria for a payment institution

End of outdated TLS protocols

HTTPS on the merchant's side

Fraudulent transactions and chargebacks

What is CVV/CVC and where do I find it?

Security criteria for accessing payment cards

Security

How to install and set up the OpenCart module

How to install and set up the PrestaShop module

How to install and set up the WordPress WooCommerce plugin

What to do when you find an error in the module

GoPay modules and plugins

How do I set up the GoPay payment gateway in the Eshop-rychle.cz e-shop solution?

How do I set up the GoPay payment gateway in the FastCentrik e-shop solution?

How do I set up the GoPay payment gateway in the oXyShop e-shop solution?

How do I obtain the GoPay Certified Supplier designation?

Integration requirements for suppliers

List of GoPay certified suppliers

Which URL can I create payments from?

E-shop platform providers

FAQs

Identity verification

How do I find out whether I have paid?

Payment gateway

What happens if I am not able to repay enough?

How do I account for financing?

How is the loan repaid?

How is the contract concluded?

What data will you review to approve the loan?

Which documents will I need to arrange the loan and in what format can I upload them?