In this article you will find answers to the most frequently asked questions about the changes to GoPay's licence and legal structure taking place from 1 April 2025.
Has the ownership of GoPay changed?
No, GoPay has been part of Worldline since 2020. The current change is only the formal completion of the integration.
Are the contract terms or the pricing terms changing?
The new terms and conditions will take effect automatically on 1 April 2025. The terms are changing to reflect the company's new company registration number and to adapt to the regulatory requirements associated with supervision by the National Bank of Belgium.
The pricing terms remain unchanged.
Will transaction fees be affected?
No, the change of legal structure has no effect on the current fee schedule.
Do I have to sign a new contract?
No. All the rights and obligations arising from your contract with GOPAY s.r.o. will automatically pass to GoPay Czech (company registration number 221 77 469) on 1 April 2025.
What exactly does it mean that GoPay will operate as a branch of Worldline N.V.?
It means that GoPay Czech will be an organisational unit of its parent company Worldline N.V., which will bring new possibilities and more stable operation thanks to the connection to Worldline's infrastructure.
What steps do I have to take as a merchant?
You do not have to take any steps. GoPay's services work unchanged.
How will the change affect my use of GoPay?
Nothing changes for merchants or customers. All the services, support and way of working together remain the same.
Will the way settlement and GoPay work change?
No, the way settlement and the day-to-day running of GoPay work remain the same. Even after the change of legal structure you will receive settlements exactly as before, without having to change anything on your side. Our services, support and processes remain unchanged so that your business runs as smoothly as before.
Will I have to change my existing payment gateway integration?
No, the technical setup of the integration remains the same. No steps are needed.
Why is the company registration number changing?
The new company registration number (22177469) reflects the change of legal structure, under which GoPay Czech will be a branch of Worldline N.V.
Will this change affect the payment methods I offer my customers?
No, all the current payment methods will remain available and working.
Will GoPay's bank accounts change?
No, the bank account numbers remain the same.
Where do I find the new GoPay account and payment gateway terms?
You will find the new GoPay account terms in this article. You will find the new GoPay payment gateway terms in this article.
Who will lead GoPay after the change?
GoPay's CEO remains Ing. Petr Vaněk, who will continue to lead the team in České Budějovice.
Why is this change happening?
The change will allow GoPay to be more closely connected to Worldline's technologies and resources, which will lead to faster innovation and more stable services.
Why is the change happening now?
This step comes at a time when we are ready to take full advantage of everything our connection with Worldline offers. The timing reflects our effort to provide merchants with more stable and even more reliable services and faster innovation, while meeting all regulatory requirements.
Which regulatory authorities will supervise GoPay?
From 1 April 2025 the regulator will be the National Bank of Belgium, but GoPay's operations will also be supervised by the Czech National Bank and other Czech authorities.
Will the change affect the security of my data?
No, data security is a priority. The processes remain in line with the highest security standards.
Is the way I communicate with customer support changing?
No, GoPay support remains available through the same channels you are used to (e-mail, telephone, online help).
Will the change affect the availability or quality of the services provided?
No, GoPay will continue to operate as before, and the quality and range of the services will remain unchanged.
Will my user interface in the GoPay account change?
No, the interface stays the same, but new functions will be added thanks to closer cooperation with Worldline.
Will the terms for refunds and chargebacks change?
No, the rules for refunds and chargebacks remain the same.
Does this change affect my right to personal data protection?
No, the protection of personal data remains in accordance with applicable legislation, both Czech and European.
Who owns GoPay?
Since 2020 GoPay has been part of the Worldline group, one of the largest providers of payment solutions in the world. From 1 April 2025 GoPay Czech will operate as a branch of its parent company Worldline N.V.
What kind of company is Worldline N.V.?
Worldline N.V. is a global leader in payment technologies and digital services. It operates in more than 40 countries and provides secure and innovative payment solutions for merchants, banks and government institutions. With many years of experience and cutting-edge technology, Worldline focuses on making paying simpler and supporting the growth of its partners worldwide.
How do I close my GoPay personal account?
You close a GoPay personal account following the instructions in the article How do I close my GoPay personal account?
How do I recover a forgotten password for my GoPay personal account?
You recover a forgotten password for your GoPay personal account following the instructions in the article How do I recover the password for my GoPay personal account?