You can recover your password yourself in a moment, directly on the login page. The recovery has two verification steps, by e-mail and by SMS, so that we can be sure that the account is really being recovered by its owner and not by someone else. Just follow these steps:
1. Start the password recovery. On the login page auth.gopay.com, click the Forgotten your password?
link below the form.2. Enter your login credential. In the Login credential field, enter the e-mail you log in with and click Continue
. We will immediately send a verification code to that address.3. Copy the code from the e-mail. Look in your mailbox and type the six-digit code into the interface. This verifies that you really do have access to that e-mail. For security reasons the code is valid for 24 hours. If it has not arrived, use Message not received?; if you cannot access the mailbox, choose E-mail cannot be used
.4. Copy the code from the SMS. We will then send you a second code, this time by SMS to the phone number held for the account. Type it in and continue. It is this second step that verifies your identity once more, so that even if someone else gained access to your e-mail, they could not get into the account without your phone. If the SMS does not arrive, use Message not received?, and if you have trouble with the number, This number cannot be used
.5. Choose a new password. Finally, set a new password. For security reasons it must have at least 12 characters and contain at least one digit and one capital letter. Once you confirm with the Continue
button you are logged in straight away. Done.GoPay tip: This procedure works for logging in with an e-mail and password. If you still log in with a user name, our support team will recover the password for you at [email protected]