GOPAY Czech

The original GoPay business account interface

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New business account

Why do we have a new interface?

Where do I log in?

What is different in the new interface?

Where do I find my payments?

Where do I set up settlement?

Can I customise the look of the payment gateway?

What happens to my data and settings from the old interface?

Do permissions or user management change in any way?

Can I use the interface on a mobile phone?

Can I use the old interface in parallel?

Frequently asked questions about the new GoPay administration interface

How can I refund payments from my business account?

What do cancellation, refund and chargeback mean?

How do I handle a dispute smoothly?

Cancelling payments

What can I see on the home page?

What do the individual charts and figures mean?

What is the fastest way to find a specific payment?

Can I customise the home page in any way?

Does the overview work on a mobile phone as well?

What if I manage several e-shops?

What should I do if the overview is not displayed correctly?

Home page

What is a company profile and how do I get one?

Can I have several company profiles?

General settings

Personal details

Company profile

How do I request a copy of my personal data?

What is the list of known devices and what is it for?

How do I change my login credentials for the GoPay business account?

Where do I find my merchant registration number (EVČ)?

How do I set the photo of my company profile?

How do I add a new user to the company profile?

How do I remove a user from the company profile?

Company profile and user management

How do I log in to the business account?

I have forgotten my password. How do I recover it?

Signing in, password reset

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

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Čeština

English

I want to start accepting payments

How does payment gateway registration work?

Guide to the registration process: 2. Indicative offer

Guide to the registration process: 3. Acceptance of the offer

Guide to the registration process: 4. Portal check

Guide to the registration process: 5. Signing the contract

Guide to the registration process: 6. Identity verification

Guide to the registration process: 7. Integration check and switch to the production environment

How do I open an account for the payment gateway?

Guide to the registration process: 1. Enquiry

Guide to registration

How do I sign the contract?

How to sign the contract online

Signing the contract

Requirements for a merchant outlet (What information must my website contain?)

What information must I present for recurring payments?

What information do I need to put on my website?

The impact of COVID-19 on the acceptance policy (updated 29 April 2020)

Why can GoPay not work with every merchant?

List of prohibited categories

List of risky categories

Which online businesses are not supported?

The client identification process

What is identity verification and why do I have to be verified?

Remote identity verification online over the internet

Remote identity verification via a Public deed

In-person identity verification

Requirements for identity documents

I need to verify my identity

Archiving payment data

GoPay account

GoPay business account

Accepting multiple currencies

Generating payment links

I want to cancel the payment gateway

Settings of business account

Settings of payment methods

Payments and movements overview

How can I collect payments automatically (e.g. for subscriptions)?

Can I block a customer's payment temporarily?

What is the inline payment gateway?

What is the mobile payment gateway?

What is card storage and how does it work?

Can I use Premium SMS without the payment gateway?

How does the payment gateway work?

Which card types does GoPay accept?

What is the redirect payment gateway?

What is Account updater and how does it work?

Payment gateway features

Payment methods

Deferred payments

Billing and settlement

What is settlement and how does it work?

How do I set up settlement?

How to account for GoPay

Frequently asked questions about settlement

I'm paying with GoPay

How do I pay by online bank transfer?

How do I pay by bank transfer?

How do I pay with Google Pay?

How do I pay with PayPal?

How do I pay with Paysafecard?

How do I pay via a mobile operator?

How do I pay with Apple Pay?

How do I make a PSD2 payment?

How do I pay...?

Can an e-shop block my money?

Can an e-shop charge me an extra fee for paying online?

Why can I not pay through the payment gateway and what should I do?

What do the individual payment statuses mean?

What should I do if I do not receive goods I paid for in advance?

I suspect my card has been misused. What should I do?

I do not recognise a transaction on my bank statement. What should I do?

The most common problems when paying

New business account

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