Do you need to return a payment to a customer's payment card or bank account?

It is easy.

Use the refund function.

From the GoPay business account environment you can return any payment a customer has made with you.

You can return either the whole payment or just part of it. A partial cancellation is useful when a customer orders several goods at once and needs money returned for only part of the purchase.

You can cancel payments for these payment methods:

If you want to return a payment that was paid using a payment method other than those above, write to us at [email protected].

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1. First check in the left-hand menu that you have the relevant e-shop open, the one the payment was made on.

2. In the menu, click Payments.

3. Use the search and the filters to find the specific payment you want to return.

4. The refund is available from the payment overview, and also in the payment detail.

5. After clicking the Refund button, the payment refund form will be displayed.

6. Enter the amount you want to return to the customer in the form. In the note, give the reason for the return, for example: return at the customer's request. Then click the Refund button, which returns the payment to the original payment method.

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The customer will receive the returned payment within 3 working days.

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