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How do I reactivate a suspended or cancelled payment gateway?

If you cancelled or suspended your GoPay payment gateway in the past, you can reactivate it at any time.

How to do it

  1. Contact us at [email protected]. In the e-mail, state the name of your merchant outlet where you want the payment gateway reactivated.

  2. Once we receive the e-mail, we pass your request to the security department, which carries out a security check.

  3. Once the portal is approved, we will send you a registration form (a new contract) for signature, and we may also ask for a copy of the statement of the bank account to which you want the payments received to be sent.

  4. Once the new contract is signed, your payment gateway will be activated again.

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