What do the individual payment states in your business account overview mean?
Take a look at the table below.
Type of state | Description of the state |
Paid / processed | The payment was successfully received into your business account. |
Created | The customer has created the payment and we are waiting for it to be paid. From this state the payment can move to paid, cancelled or expired. |
Cancelled | The payment was not made. The customer clicked the cancel button, or the payment was cancelled by a GoPay partner (e.g. for payment cards because the customer's bank declined the authorisation). |
The payment lifetime has expired | The payment was not made. The customer did not complete the payment (the internet connection was interrupted, the browser was closed). |
Payment method selected | The payment has not been made yet. We are waiting for the payment to be paid. From this state the payment can move to paid, cancelled or expired. |
Payment method not selected | The customer did not select any payment method at the payment gateway. From this state the payment can move to payment method selected, paid, cancelled or expired. |