Do you want to display an overview of the payments received and their states? It is simple.
You will find all the overviews in your GoPay business account.
How to do it
Go to the Business accounts tab and display the E-payment overview.
There you will find an overview of all the payments created, whether paid or unpaid. Use the filter to select the payment state.
How do you find a specific payment?
To find a specific payment you can use the following identifiers:
payment ID
order ID
variable symbol
amount of the goods
date the payment was created
customer's e-mail
What do the individual payment states mean?
You will find the payment states in the table below.
Type of state | Description of the state |
Paid | The payment was successfully received into your business account. |
Created | The customer has created the payment and we are waiting for it to be paid. From this state the payment can move to paid, cancelled or expired. |
Cancelled | The payment was not made. The customer clicked the cancel button, or the payment was cancelled by a GoPay partner (e.g. for payment cards the payment was declined by the customer's bank). |
The payment lifetime has expired | The payment was not made. The customer did not complete the payment (the internet connection was interrupted, the browser was closed, and other reasons). |
Payment method selected | The payment has not been made yet. We are waiting for the payment to be paid. From this state the payment can move to paid, cancelled or expired. |
Payment method not selected | The customer did not select any payment method at the payment gateway. From this state the payment can move to payment method selected, paid, cancelled or expired. |
The picture below shows the "E-payment overview" in the business account with the filter for paid payments active.
Clicking the "more" button gives you the payment detail.
If a payment in the "E-payment overview" is in a final state – Paid, Expired, Cancelled, Returned – you can open the detail using the "more" button and view the status of the payment notification, or send it again.
If the payment notification has the sent status "Yes" with the result 200, it means that the notification was delivered correctly. The notification does not carry information about the payment state. The notification has to be processed by querying the payment state. The whole reconstructed notification (notification URL) is given at the bottom.
After clicking the "Send payment notification" link, the notification is resent to you.
You will find a video guide to checking the payment state below.
Fees
The "Fees" sub-tab gives a breakdown of the fees (transaction and percentage) for the individual payment methods according to the registration form.
Movements
The "Movements" sub-tab lists the payments actually received and successfully created at your merchant outlet. You will actually receive these payments in your bank account registered in the GoPay system, as part of the settlement.
Clicking the "more" button displays the detail of the movement, giving the type of payment, the amount, the date the payment took place and other details.
You can print the movement detail or return to the overview of movements. By clicking the "Refund" button you can return the payment to the customer, see the procedure available here