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Privacy policy – effective from 8 January 2015 to 2 November 2015

Privacy policy – effective from 1 January 2017

Legal archive

Special offer for new merchants registering by 15 March 2020

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Archive of promotional offers

Current GoPay account Fee Schedule – effective from 9 June 2016

Current GoPay Payment Gateway Fee Schedule – effective from 9 June 2016

GoPay account Fee Schedule – effective from 1 January 2016 to 8 June 2016

GoPay Payment Gateway Fee Schedule – effective from 1 January 2016 to 8 June 2016

GoPay Payment Gateway Fee Schedule – effective from 1 May 2018 to 30 June 2023

GoPay Payment Gateway Fee Schedule – effective from 1 July 2023 to 24 August 2024

Fee Schedule – valid from 1 May 2013 to 9 March 2014

Fee Schedule – effective from 10 March 2014 to 7 March 2015

Fee Schedule – effective from 8 March 2015 to 31 December 2015

Price list archive

GoPay account terms – effective from 1 January 2016 to 28 February 2017

GoPay account terms – effective from 8 March 2015 to 31 December 2015

Terms of use of the GoPay account – effective 1 March 2017

Terms of use of the GoPay account – effective from 1 May 2018 to 31 March 2025

Archive of the GoPay account terms of use

Terms of use of the GoPay payment gateway – effective from 1 January 2016 to 28 February 2017

Terms of use of the GoPay payment gateway – effective from 1 March 2017 to 30 April 2018

Terms of use of the GoPay payment gateway – effective from 25 August 2024 to 31 March 2025

Terms of use of the GoPay payment gateway – effective from 8 March 2015 to 31 December 2015

Terms of use of the payment gateway – effective from 1 May 2018 to 24 August 2024

Archive of the payment gateway terms of use

Privacy policy – effective from 1 March 2018 to 1 April 2021

Privacy policy – effective from 10 January 2014

Privacy policy – effective from 2 November 2015 to 31 December 2016

Privacy policy – effective from 25 May 2022 to 31 March 2025

Contractual terms – valid from 1 May 2013 to 9 March 2014

Contractual terms – effective from 10 March 2014 to 7 March 2015

Processing of personal data before a contractual relationship is established – effective until 1 April 2021

Privacy policy archive

Anti-money laundering rules (AML rules) from 10 January 2014 to 8 January 2015

Anti-money laundering rules (AML rules) – effective from 1 January 2017 to 1 March 2018

Anti-money laundering rules (AML rules) – effective from 1 March 2018 to 1 April 2021

Anti-money laundering rules (AML rules) – effective from 1 April 2021 to 31 March 2025

Anti-money laundering rules (AML rules) – effective from 2 November 2015 to 31 December 2016

Anti-money laundering rules (AML rules) – effective from 8 January 2015 to 2 November 2015

Archive of the anti-money laundering rules

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I want to start accepting payments

How does payment gateway registration work?

Guide to the registration process: 2. Indicative offer

Guide to registration: 3. Accepting the offer

Guide to registration: 4. Website check

Guide to the registration process: 5. Signing the contract

Guide to registration: 6. Identity verification

Guide to registration: 7. Integration check and switching to the production environment

How do I open an account for the payment gateway?

Guide to registration: 1. Sending us your quote

Guide to registration

How do I sign the contract?

Signing the contract

Requirements for a merchant outlet (What information must my website contain?)

What information must I present for recurring payments?

What information do I need to put on my website?

The impact of COVID-19 on the acceptance policy (updated 29 April 2020)

Why can GoPay not work with every merchant?

List of prohibited categories

List of risky categories

Which online businesses are not supported?

The client identification process

What is identity verification and why do I have to be verified?

Remote identity verification online over the internet

Remote identity verification via a Public deed

In-person identity verification

Requirements for identity documents

I need to verify my identity

Archiving payment data

GoPay account

GoPay business account

Accepting multiple currencies

Cancelling payments

Generating payment links

I want to cancel the payment gateway

Settings of business account

Settings of payment methods

Payments and movements overview

Signing in, password reset

How can I collect payments automatically (e.g. for subscriptions)?

Can I block a customer's payment temporarily?

What is the inline payment gateway?

What is the mobile payment gateway?

What is card storage and how does it work?

Can I use Premium SMS without the payment gateway?

How does the payment gateway work?

Which card types does GoPay accept?

What is the redirect payment gateway?

What is Account updater and how does it work?

Payment gateway features

Payment methods

Deferred payments

Billing and settlement

What is settlement and how does it work?

How do I set up settlement?

How to account for GoPay

Frequently asked questions about settlement

The original GoPay business account interface

New business account

Frequently asked questions about the new GoPay administration interface

Home page

Company profile and user management

I'm paying with GoPay

How do I pay by online bank transfer?

How do I pay by bank transfer?

How do I pay with Google Pay?

How do I pay with PayPal?

How do I pay with Paysafecard?

How do I pay via a mobile operator?

How do I pay with Apple Pay?

How do I make a PSD2 payment?

How do I pay...?

Can an e-shop block my money?

Can an e-shop charge me an extra fee for paying online?

The most common problems when paying

Legal archive

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