Not sure whether the payment has been made? Check the current status of your payment.
Once the payment is created, an e-mail in the following form is sent to the customer automatically.
💡 GoPay tip:
If you want to set a specific e-mail that you want to give your customers, please notify the e-mail to your account manager.
After clicking the "Find out whether you have paid" button, the customer is shown the payment status in the inline payment gateway format.
The customer may see the following statuses:
1) Paid
The customer is given information about the merchant outlet where the payment was made, the order number, the date of payment, the order description and the amount.
2) Waiting for payment
If the payment is in the "Created" or "Payment method selected" state, the customer can complete the payment by clicking the "Pay" button.
For a bank transfer, a payment order is displayed which can be used to submit the payment in the customer's internet banking.
💡 GoPay tip:
The Pay option can be used for the bank transfer payment method. Further payment methods are in preparation.
3) Cancelled
A payment can be cancelled for two reasons:
cancelled by the customer
cancelled by a partner
If the payment is cancelled by a partner, information is given as to why the payment was cancelled, or what the procedure is for finding out more about the cancellation.