Have you paid for goods, is the payment shown as debited on your bank account, but you still have no goods?
Do not worry.
It can happen that the e-shop is late dispatching the goods, or that the goods are with the carrier. In that case wait for the goods to be delivered or contact the seller.
What should I do if the e-shop does not respond to e-mails?
If the e-shop does not respond to any e-mails and has not delivered the goods either, you can raise a payment dispute with your bank (only if you paid by card) or you can turn to the police with a suspicion that the e-shop is fraudulent.
How do I raise a chargeback?
If you paid by card, you can dispute this transaction in your banking and raise a chargeback. Your bank will then contact us and the merchant and will try to resolve the problem. Alternatively, agree the exact procedure with your bank.