To activate the PayPal payment method you need to connect an existing PayPal business account. Check whether you have a PayPal business account. A PayPal business account is always tied to a specific e-mail address, and if you registered one in the past you would find messages in your mailbox (check e-mails received in the past from [email protected], if they have not been deleted). If you do not have a PayPal business account yet, you can register one during the connection process (see the information below).

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Log in to your GoPay business account and check in Settings > E-shops > Payment method settings (see the guide) that the PayPal payment method is enabled for the relevant e-shop. If the PayPal payment method is not shown in the selection, it is disabled for you – for more information contact us from your registered contact at [email protected]
This is how you can enable the PayPal payment method on all e-shops kept under your business account.

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You then activate the payment method and connect it to your PayPal business account
in Settings > PayPal account.

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Enter the e-mail of your PayPal business account, check the region and confirm.
The following steps are the same as in 3.b.

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You continue to the next page with the message "Connect your PayPal account and start accepting payments on the GOPAY s.r.o. website.". Check that the pre-filled e-mail address of your PayPal business account and the region are correct. Then click "Next" and on the following page log in to your PayPal business account by entering your e-mail address and password.

During the process PayPal may also ask you to complete the verification required under the PSD2 directive.

On the new page click "Go back to [GOPAY]...." and a choice of options will be displayed.

Now confirm your consent using "Grant Permission"

You will be redirected back to your GoPay business account and a confirmation that the connection was completed successfully will be displayed ("PayPal account permissions were granted successfully").
Congratulations, your e-shop / e-shops now have the PayPal payment method activated.
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At the bottom (Remove permissions) you will also see the option to disconnect the permissions in the future. Do not click Remove now – the connection has to stay in place for the PayPal payment method to work.

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First follow step 2. and 3. If you ticked the Share data with PayPal option, most of the details will be pre-filled during registration from your business account. If you do not tick it, you will have to fill everything in manually during registration. The screenshots below show the variant without sharing data with PayPal.

Enter the same e-mail you gave for your PayPal business account in your GoPay business account, check the region and confirm using the button.

Enter the password that will be used to log in to your PayPal business account, confirm the same one in the second field and then continue using the button. Before you continue filling in the following form, open your mailbox separately – within a moment you should receive an e-mail from PayPal (sender [email protected]) asking you to confirm the registration (click and confirm using the "Get Started Now" / "Confirm Your Email" links in that e-mail and complete the confirmation according to PayPal's instructions). Only continue filling in the form once you have confirmed it, see the information below.

Now continue by filling in the form about your company and add the data relating to your business.

For the connection to work correctly, you also have to agree (tick) the last item at the bottom containing consent to integration with GoPay, and then confirm using the button.

Choose the type of business and continue using the button.

In the next part you need to choose the type of services / products (according to PayPal's code list), the e-shop website, the country of your business and the descriptor (the short description your customers will see on their statement), and continue using the button.

Fill in the information about you as the person setting up the PayPal account and confirm using the button.

Continue using the "Go back to [GOPAY]...." button.

After activation, log in to your PayPal account by clicking the "Log In" button.
The following steps are the same as described in point 3.b.

​Congratulations, your e-shop / e-shops now have the PayPal payment method activated.

Please note that after registration your PayPal business account will only become active once PayPal has completed its verification. You will find the information after logging in to your PayPal business account. Payments made while verification is not complete may not be paid successfully.

If at any point you are unable to complete the process of connecting a newly created or existing PayPal business account (something unexpected happens in one of the steps), let us know from your registered contact at [email protected]
Specify which step it was, how you proceeded and what was displayed incorrectly (ideally attach a screenshot or a video).

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The default currency for accepting payments via PayPal is the Czech crown (CZK). You can activate further currencies as follows:

a) Log in to your PayPal account and click the "Currencies" button.

b) You select further currencies using the "Select new currency" button. A list of the currencies you can activate will be displayed. Then press the "Add Currency" button.

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If, after you confirm with the "Go back to [GOPAY]...." button, an error is then displayed in a red frame (see the example), it means that you have several e-mail addresses entered in your PayPal business account and the one you are making the connection for (the one you also confirmed in your GoPay business account at the beginning of the process) is not set as the primary one.
Please set it as the primary one in your PayPal business account first and then continue with the connection (i.e. start again from point 3.).
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