In this article you will learn how to cancel a payment in the GoPay+ add-on settings on the Shoptet platform.
You can cancel the whole payment or just part of it. A partial cancellation is useful in situations where the customer pays for several items and you need to return the amount for only some of them.
💡 GoPay tip: For online banking buttons you can make partial and full refunds once 24 hours have elapsed since the payment was paid.
For payment cards you can make a full refund immediately after the payment is paid. You can then submit a partial refund once 24 hours have elapsed since the payment was paid.
How to do it step by step
1. Go to the GoPay+ add-on administration in the Connections > GoPay+
section 2. In the add-on settings, select the Payment list
tab 3. Use the filter to find the payment you want to cancel.
You can then cancel it directly using the quick option in the payment list (option 3 in the picture below), or cancel it after going to the payment detail (option 2 in the picture).
If you choose to cancel using the quick option in the payment list, a new modal window will be displayed. Enter the amount to be returned there and click the Return amount button. If you select the Return the whole amount option, the amount in the form will be pre-filled with the full amount of the payment paid.
You start a cancellation from the payment detail by clicking the Refund button.
A modal window for submitting the payment cancellation will then be displayed, where you submit the cancellation in the way already described.
💡 GoPay tip: Cancellations can only be made in the production mode of the GoPay+ add-on. The functionality is not available in test mode.