GOPAY means the company GoPay Czech, odštěpný závod zahraniční právnické osoby Worldline NV, Kingdom of Belgium, with its registered office at Senovažné nám. 1736, 370 01 České Budějovice, company registration number: 22177469, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section A, Insert 11596. The terms “we”, “us”, “our” and similar used in these Terms and Conditions have the same meaning. GOPAY is a payment institution within the meaning of the Payments Act and operates the GoPay Payment System.

These rules for using the AIS-GoPay service set out the obligations of both parties arising from the use of this service.

The GoPay Payment Gateway means the application for carrying out payment transactions, which integrates the individual payment methods and facilitates the transfer of funds into the GoPay Payment System environment.

The AIS rules mean these rules for the use of the account information service (AIS) by the GoPay Payment System. The AIS rules are issued by GOPAY.

The PG terms mean the terms of use of the GoPay Payment Gateway. The PG terms are issued by GOPAY.

The Terms and Conditions mean the terms governing the formation and termination of the Contract on the issuance and use of Electronic Money between us and you as the holder of Electronic Money, and also the obligations of both parties. The Terms and Conditions are issued by GOPAY.

The PA means the implementation of European Directive 2015/2366 into Czech Act No. 370/2017 Coll., on payments, as amended.

Terms with an initial capital letter used in these AIS rules have the meaning defined either in these AIS rules, in the PG terms or in the Terms and Conditions.

The AIS rules set out the rules governing the use of the account information service by the GoPay Payment System for its Clients (AIS-GoPay).

You become entitled to use the AIS-GoPay service as a further function of the GoPay Payment System at the moment you confirm that you agree to these AIS terms.

The account information service (AIS-GoPay) consists in GOPAY collecting and communicating information about your payment account over the internet on your instruction.

The AIS-GoPay service is intended in particular for obtaining information about the status of your payment accounts, the individual payment transactions carried out and consolidated information about the accounts.

You acknowledge and accept that the AIS-GoPay service is only one of the functions of the GoPay Payment System and that using it is purely a matter of your free choice.

GoPay will make your personalised security credentials available only to you and to the party that issued them (usually your bank).

The procedure for using the AIS-GoPay service is as follows:

Immediately after the steps under paragraph 6.3 have been carried out, GOPAY sends a request for information about the payment account to your bank.

Where there are legitimate reasons, your bank will inform you that the request has been refused.

Once the payment order has been received by your bank:

The fee for the AIS-GoPay service is given in the Fee Schedule, unless agreed otherwise.

The AIS-GoPay service may be temporarily deactivated where we come to suspect unauthorised or fraudulent use of the payment instrument or of your personalised security credentials.

The service may also be suspended in other cases that constitute a breach of the Terms and Conditions or of the Security Rules.

The AIS-GoPay service is not available during operational outages or planned maintenance windows.

We are entitled to amend the AIS rules unilaterally according to the rules and conditions set out in this article. You agree to this entitlement.

The AIS rules are issued in electronic form and are available on our website.

Matters not regulated here in the AIS rules are further governed by the PA and the Terms and Conditions.

With any disputes that may arise between us and you when using the AIS-GoPay service, you can also turn to the Financial Arbitrator of the Czech Republic (Czech Act No. 229/2002 Coll., as amended), with its registered office at Legerova 1581/69, 110 00 Prague 1. Your right to turn to the courts is not affected by this; disputes under the Contract are heard and decided before the courts of the Czech Republic, unless mandatory legislation requires otherwise. Disputes between you and us can also be resolved through mediation under Czech Act No. 202/2012 Coll., on mediation.

The supervisory authority for our activities in the area of combating money laundering is the Czech National Bank, with its registered office at Na Příkopě 28, 115 03 Prague 1, Czech Republic. The supervisory authority for all other regulated activities is the National Bank of Belgium, with its registered office at de Berlaimontlaan 3, 1000 Brussels, Belgium. You have the right to lodge a complaint with these supervisory authorities. You can also address your suggestions or complaints to the Office of the Public Defender of Rights, with its registered office at Údolní 39, 602 00 Brno, e-mail: [email protected], telephone: +420 542 542 888.

You are liable, regardless of fault, for any damage (harm) caused by a breach of these AIS rules and, if you are a registered user of the GoPay Payment System, of the PG terms, the Terms and Conditions or the Security Rules.

The AIS rules take effect on 1 April 2025.